Refund and Returns Policy

Updated On: 2021-02-02

Thank you for shopping at ArtistHex. We are committed to ensuring a satisfying experience as you explore, evaluate, and purchase our services. In line with any retail experience, certain terms and conditions apply to transactions at ArtistHex. Our legal guidelines are concise yet comprehensive. It’s important to note that by placing an order or making a purchase at ArtistHex, you agree to the terms outlined below as well as our overarching Policy.

If there’s an issue with the service you purchased, or if the service has not commenced, you may request a refund within two weeks (14 days). This is applicable to purchases made through online payment methods . Refunds will be processed upon verification by our team.

However, it’s crucial to understand that monetization packages are not refundable under any circumstances. This policy is in place to ensure clarity and fairness in our transaction process.

To request a refund for eligible services, please adhere strictly to the guidelines provided.During the campaign, we will request analytics screenshots at specific intervals. Failure to provide them on time will result in a pause of your campaign and may delay order processing. It is also important to understand that view campaigns and monetization packages are separate services; boosting views alone does not contribute to watch time, which is necessary for monetization.

• Email your refund request to support@artisthex.com
• Explain why you want a refund. If the service we delivered is different from what is stated on the website, you have the right to request a refund. If ArtistHex did deliver the service as described on the website, then please email why you believe a refund would be a fair way to solve the issue