Overview
Thank you for shopping at ArtistHex. We are committed to ensuring a satisfying experience as you explore, evaluate and purchase our services. As with any retail experience, certain terms and conditions apply to transactions at ArtistHex.
Our guidelines are concise yet comprehensive. By placing an order or making a purchase at ArtistHex, you agree to the terms below as well as our Terms & Conditions.
When you can request a refund
If there’s an issue with the service you purchased, or if the service has not started, you may request a refund within two weeks (14 days) of purchase. This applies to purchases made through online payment methods.
Refunds are processed once our team has verified the request.
Non-refundable services
Monetization packages are not refundable under any circumstances. This includes our watch-time packages.
This policy is in place to ensure clarity and fairness in our transaction process.
During your campaign
During the campaign, we will request analytics screenshots at specific intervals. If they aren’t provided on time, your campaign will be paused and order processing may be delayed.
Please note that view campaigns and monetization packages are separate services. Boosting views alone does not contribute to the watch time needed for monetization.
How to request a refund
To request a refund for an eligible service, please follow these steps exactly:
- Email your refund request to support@artisthex.com, including your order number.
- Explain why you want a refund. If the service we delivered is different from what is described on the website, you have the right to request a refund.
- If ArtistHex did deliver the service as described, tell us why you believe a refund would be a fair way to resolve the issue. Our team will review it and reply.